Rewards, Returns & Shipping

YarnScout offers Rewards programs for both in store and online purchases; our in store program, Scout Cache, applies to purchases made in our Bozeman, MT store. Our online program, YarnScout Rewards, applies to all domestic website purchases.

How do I join YarnScout Rewards for website purchases?

Customers with webstore accounts are automatically enrolled. If you don't have one, create a store account to join today.

To join our Scout Cache program, simply provide your name and email address when checking out in our Bozeman MT store.

How do I earn points?

Click here to see different ways to earn points in our webstore. For in store purchases, Scout Cache is accumulated with each dollar spent.

Purchase of gift certificates and certain clearance items do not earn YarnScout Rewards or Scout Cache, but you may apply any Reward towards the purchase of gift certificates and sale items.

How do I check my balance and redeem Rewards?

Log in to your webstore account and go to the Redeem Rewards Page which can be accessed through the Rewards Widget located at the bottom of the store.

Check with us in the store for details of your Scout Cache balance.

How do I use my rewards?

YarnScout Rewards are issued as discount codes that can be applied on the payment page during checkout (only one discount code per order) in our webstore. You can use your in store Scout Cache balance any time when shopping in our Bozeman MT store.

Can I combine YarnScout Rewards with my in store Scout Cache balance?

No. Since rewards are earned and used differently, we cannot combine the balances.

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Return Policy - Online Purchases

RETURNS are accepted for regular stock items purchased through our website within 30 days from date of purchase; Flash Sale Friday items are not returnable. Returned items must be unused (yarn unwound with labels intact) and in salable condition. If your purchase qualified for a free pattern or other promotion, the free pattern must be returned with the yarn. If you choose to keep the pattern, the retail value will be deducted from your refund. Return shipping costs are the responsibility of the customer.  If you find a defect or experience a problem with merchandise purchased from YarnScout, please contact us by email or phone. 

Return Policy - In Store Purchases

All sales are final on discounted and sale merchandise, books and patterns, and class or workshop fees. RETURNS are accepted for all other merchandise; a refund will be given within 7 days of purchase, store credit within 30 days of purchase. Returned items must be new (yarn unwound with labels intact), unused, and include all packaging.

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Ordering & Shipping

Products shown on our website are in stock and available to ship, unless otherwise noted. If you can place the quantity desired in the shopping cart and check out, then we have that quantity on hand to ship to you. If there are any discrepancies in our warehouse, including mismatched dyelots, we will contact you before shipping your order.

Shipping is available to US addresses only - 50 states, territories and military addresses.We strive to ship all orders within 24 hours of placing the order. We will contact you if there is any delay.

Shipping charges in the United States are just $6.95 flat rate for orders under $100, and orders $100 and over ship for FREE! Sorry, we do not offer any express shipping methods through the website at this time. Most orders ship by Priority Mail, and should arrive within 2-3 days.

We can ship outside the US by special request; shippiing charges start at $20 US. Please contact us for more information or a shipping quote.

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Our Store

YarnScout is located in Bozeman Montana at 1203 N Rouse, in the old mill building at the corner of Oak St and Rouse Ave. We carry a large selection of yarns, fiber, spinning and weaving supplies, knitting and crochet notions, buttons, needle felting kits, and much much more! 

Our spacious second level features a comfortable sitting area with a view of the Bridger Mountains for classes and gatherings - feel free to stop in just to knit! You can reach us by phone at 406-577-2088, or email info@yarnscout.com

 

YarnScout

1203 N Rouse Ste 3C

Bozeman MT 59715

406-577-2088 

Hours

Monday - Friday 11am-5pm

Saturday 10am-5pm

Closed Sundays